Terms & Conditions

By signing up as a student with Music Coach, you agree to following terms and conditions

Terms & conditions

By signing up as a student with Music Coach, you agree to following terms and conditions.
Payment
- Payment may NOT be made in cash or directly via a teacher's mobile banking system.
- All lesson payments must be made through Music Coach's direct debit system that you sign up and authorise for.
- Payments are deducted either weekly, half the term or the full term depending on your preference

Lesson structure

- Lessons are structured on either a weekly or fortnightly basis

Your lesson
- All students have a fixed lesson time each week, meaning if you have 7 pm Monday, this will be your time each week unless otherwise agreed by your teacher.
- Your lesson time is to be organised with your teacher
- If you wish to change from weekly to fortnightly or the other way around, this is to be organised with your teacher and Music Coach is to be notified. The change is dependent on your teachers' availability.
- Any changes to your lessons must be communicated with Music Coach so we can update your direct debit accordingly.

Trial lesson
- Music Coach offers a trial lesson for half the price so you can get to know your teacher and see if your teacher is a right fit for your lessons
- In order to secure a trial lesson, we require you to book a call or fill out a student registration form and leave us your phone number so we can call you to book you in.
- When booking your trial lesson, while we do ask your preferred day and time we can't guarantee the time and day you have preferred will be able to be booked as trial lessons are booked depending on our teachers' availability.

Makeup and rescheduled lessons

- Music Coach does not provide refunds on missed lessons
- Music Coach provides makeup credit for missed lessons that have been notified within a period of 24 hours. Failure to provide 24 hours notice will result in the lesson being forfeited.
- Makeup credit can be used and are valid up until the current term holidays. Makeup credit will not be rolled over into the following term.
- If you wish to reschedule a lesson we require 24 hours notice. The rescheduled time is to be organised with your teacher.
- If you wish to cancel a lesson and makeup credit for whatever reason is unable to be provided or organised we will either:
A. Provide you with an online virtual lesson where your teacher will deliver a video lesson to you by email.
B. organise for a replacement teacher

Teacher absences
- If your teacher is absent, we will arrange a makeup lesson to be had with your teacher. If a makeup lesson cannot be arranged we will aim to find a replacement teacher.
- If your teacher decides to go away on holidays or take an extended period of leave, we will aim to seek out a replacement teacher and provide 2 weeks notice.

Cancellations
- We understand life happens and if you wish to stop taking your lessons with us (we'll be sad to see you go) we kindly ask that you provide us with notice during the school holidays so we can notify your teacher and cancel your direct debits before the next term starts.
- If you decide that you would like to take a break from lessons but know at some stage you will want to return please alert Music Coach of your absence. Music Coach will pause your direct debit until you are ready to start your lessons back up again.

Communications
- All communication regarding payments is to be done directly with Music Coach.
- All communication regarding your lessons. This includes lesson cancellations, makeup credit etc. is to be done directly with your teacher along with notifying Music Coach where possible and applicable.
- In the event that a lesson has been changed e.g. changing from hour lessons to half hour lessons or lessons once a week to once a fortnight and student has not notified Music Coach directly, we will not take responsibility for any extra charges to your debit with the failure to notify.

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TESTIMONIALS
What Our Students Say

Claire

Music Coach has helped me to identify who would be a compatible singing coach for me

I've been doing singing lessons for a few months now. I feel I have improved massively since I started. Music Coach has really helped me to identify who would be a compatible singing coach for me.

Deb

My favourite thing about my lessons is just getting to where I can eventually play a song.

When I was looking for a guitar teacher for my granddaughter and I Music Coach came up and I thought I'd give it a go. My favourite thing about my lessons is just learning the notes, the frets and getting used to all the guitar parts to where I can eventually play a song.

Russell

It's really worth the money and it's really worth doing

I've been with Music Coach for six months now. My teacher is very encouraging, critiques well and gives me lots of challenges and is always very patient. If you want to learn to sing well, come to Music Coach because I can tell you, your voice will get to a very high level in a good amount of time. It's really worth the money and it's really worth doing. Take it from me, Music Coach is the best.

Ethan

I've learn't how to make full use of my voice

I started with Music Coach a few months ago and at that point I had no idea how to sing properly. I was only singing in the shower. I had absolutely no technique whatsoever. By starting with Music Coach, I've learnt how to make full use of my voice and take advantage of my skill and my talent.

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