Payments for all lessons must be made through Music Coach's secure payment system. PAYMENTS MAY NOT BE MADE IN CASH OR VIA DIRECT TRANSFER TO A TEACHERS PRIVATE BANK ACCOUNT OR MOBILE PAYMENT SYSTEM.

Our music teachers are high-quality, professional working musicians and teachers. In order to respect their time, all bookings are paid for in advance via our automatic payment system. To protect our teachers time we do not offer refunds for cancelled lessons unless extentuating circumstances apply. To compensate for any cancelled lessons that have been provided with a 24 hour notice we will provide makeup credit where the lesson is to be rescheduled with your teacher at a later time and date in the year. If a makeup lesson is unable to be organised, your teacher will provide you with a video lesson that will be emailed to you. This helps protect our teacher's time and lets them focus on preparing great lessons for students.

WHY  DIRECT DEBIT OVER STANDARD INVOICING?
In order to simplify our account payment process, we kindly ask that all Music Coach music school fees be payable by direct debit. If you already use subscription services like Netflix, Spotify or are subscribed to a gym membership you will realise how efficient direct debit is and have likely experienced the benefits and peace of mind of direct debit as well.

Unfortunately we came to a stage where we were spending too much time collecting and chasing outstanding fees where it became time consuming and put a strain on our expenses and day to day operations. This took away from us focusing on the things that inspire us... Creating and building a platform and network of great music lessons and teachers. To put simply, direct debit allows us to concentrate on what is important for our students and teachers.

The benefits that direct debit offers:
- No more bill shock
- No more large and upfront payments
- No more phone calls or emails from our head office chasing up payments

OUR DIRECT DEBIT TERMS AND CONDITIONS
- Payments are deducted depending on your debit plan and are debited on a Monday (see pricing above)
- If we see that a direct debit payment has failed, there will be a $5 late dishonour fee. We will then try a second time approximately 24-48 hours after trying the first time including the $5 dishonour fee. If it fails the second time, we will contact you to inform you of us making a 3rd and final attempt. Unfortunately, if we fail to receive payment by our 3rd attempt, we will have no option but to cancel your lessons until your fees are up to date and sorted.